RETURN POLICY
- Before returning items, first contact a representative who will determine the best solution for your individual situation and issue a Return Authorization (RA), if needed. Download the RA form below.
- Returns will not be accepted without a completed RA form and an RA number. RA numbers are issued by sales representatives on a case-by-case basis.
- Returns are not accepted after 90 days from the date of invoice.
- All returned items are subject to inspection prior to credit processing. In some instances, items may be replaced or repaired.
- A 15% restocking fee will be applied to non-defective product(s) and approved stock adjustment returns.
- Custom manufactured products cannot be returned (or refunded). Exceptions are made in cases involving manufacturing defects.
DAMAGED SHIPMENTS
All shipments are carefully inspected before leaving our warehouse. If products are damaged during transit, be sure the driver acknowledges the damage on the delivery documents. If the driver does not acknowledge the damage on the documents, or if the said damage is not reported to the driver, damage costs may not be recuperated.