WARRANTY POLICY
LAVINA GRINDERS
“Goods” shall mean a LAVINA grinding/polishing machine purchased from and delivered by Superabrasive or by a Superabrasive-appointed distributor or dealer.
Superabrasive warrants, from the time of delivery and receipt by the original customer, new and unused products sold by Superabrasive or Superabrasive-appointed distributors or dealers, Goods shall be free from defects in materials and workmanship.
Warranty period shall be 2 years from the time of delivery and receipt by the original customer, or 600 operating hours, whichever occurs first.
A Warranty Registration must be submitted to Superabrasive within 30 days of purchase in order for the warranty to apply.
Superabrasive or a Superabrasive-appointed repair facility shall either replace or repair any defects in the Goods resulting from faulty design, materials, or workmanship. Products repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period, or ninety (90) days from date of the repair or shipment of the replacement, whichever is longer. Spare parts for repair will be either new or equivalent to new.
New major components such as inverters, electrical motors and propane engines that are installed at our facility in Hoschton, GA on used machines outside of their original warranty period, are covered for a period of 1 year or 300 hours, whichever comes first.
In the event that the damage occurs and is reported within 200 operating hours (up to 2 years), Superabrasive will cover the shipping charges for the transportation of the machine to Superabrasive or an approved repair facility and back to the customer (within the contiguous 48 United States). Thereafter, the customer will have to cover the shipping charges to repair facility and back.
A complaint must be made to Superabrasive or a Superabrasive-appointed distributor or dealer within the warranty period. A valid warranty certificate, or other documents confirming the date of delivery of said Goods, shall be presented at the time of the complaint.
Limitation
Superabrasive will not warranty LAVINA equipment after a period of 2 years from the time of delivery and receipt by the original customer, or 600 operating hours, whichever occurs first. Superabrasive shall not be liable for any defects that are caused by circumstances that occur after the Goods have been delivered and whilst the Goods are in the possession of the purchaser. The warranty does not include normal wear and tear or deterioration. Wear parts are not warranted.
Shipping charges, if covered by Superabrasive, must be agreed upon in advance and approved by Superabrasive. After the first 200 operating hours, repairs shall be carried out given that the purchaser at his own expense returns the Goods to Superabrasive, or to a Superabrasive-appointed distributor, dealer or repair facility. The warranty herein is non-transferable, and only applies to the original owner or purchaser of the machine.
The Warranty is void if the purchaser has not followed the maintenance plan stipulated by the machine’s manual. The warranty is void if the purchaser repairs said Goods himself, or if repairs are conducted by a repair facility that is not approved by Superabrasive.
Superabrasive’s liability does not cover defects which are caused by faulty maintenance, incorrect operation, faulty repair by the purchaser, or by alterations conducted without Superabrasive’s prior written consent. The same applies to any alterations of the Goods or services performed by another party other than Superabrasive, a Superabrasive-appointed distributor, or a Superabrasive-approved repair facility. The warranty is not applicable on a defect that arises due to tools or parts that are not original to Superabrasive.
Replaced defective parts shall be placed at Superabrasive’s disposal and shall become property of Superabrasive. If such defective parts are replaced within the warranty period, the shipping charges will be covered by Superabrasive. In warranty complaint cases, when no defects are found for which Superabrasive is liable, Superabrasive shall be entitled to compensation for the labor, material cost, and shipping charges, incurred by Superabrasive as a result of the complaint.
LAVINA VACUUMS
Warranty period for Lavina Vacuums shall be 2 years from the time of delivery and receipt by the original customer.
A Warranty Registration must be submitted to Superabrasive within 30 days of purchase in order for the warranty to apply.
The following conditions pertain to this warranty:
- Applies only to the original owner and is not transferable.
- Vacuum must not be dismantled and tampered with in any way.
- This warranty does not cover any failures or defects caused by normal wear and tear, accidental damage, damage during transport, improper handling, repairs conducted by an unauthorized facility (without prior authorization by Superabrasive), or operation that is not in compliance with the instructions provided in this manual.
- Superabrasive denies all responsibility for damages or injuries, to any persons or objects, caused by improper operation of the vacuum unit.
- This warranty will become invalid in the event that equipment or accessories used on/with the vacuum unit are not supplied or approved by Superabrasive.
- Covered components proven defective will be repaired or replaced at no charge.
- This warranty does not apply to any repair of/to of proprietary parts, nor does it cover cleaning or general maintenance. This war-ranty does not apply to items with aftermarket alterations, changes, or modifications.
- This warranty is limited to repair or replacement of covered components and reasonable labor expenses.
- In the event of a warranty claim, the vacuum unit must be returned to Superabrasive, or an authorized facility, for a warranty investigation, and subsequent warranty repair or replacement.
- All warranty returns must be shipped freight prepaid.
- This warranty is in lieu of and excludes every condition of warranty not herein expressly set out and all liability for any form of consequential loss or damage is hereby expressly excluded.
Superabrasive agrees to repair or replace, free of charge, any parts which have failed due to manufacturer or material defects. Repairs must only be performed at authorized service facilities that have been approved by Superabrasive. Shipping and handling fees associated with warranty claims must be pre-paid by the customer / claimant.
In the event that a warranty investigation determines that the damage or unit failure is not attributed to manufacturer or material defects, all costs associated with the repair of the vacuum will become the direct responsibility of the claimant. If payment is not rendered for such services, Superabrasive will assume ownership of the machine and any associated parts in possession.
Superabrasive does not authorize any person or representative to make any other warranty, or to assume for us any liability in con-nection with the sale and operation of our products. The manufacturer is also not liable in the event that the customer fails to submit a Warranty Certificate, fails to follow manual instructions, uses non-original spare parts, or fails to service/clean the vacuum regularly and properly.
Vacuums may not be returned to Superabrasive Inc. for credit or repair without prior authorization. Please contact Superabrasive Inc. or your local distributor for authorization and issuance of a return authorization number. This number along with the serial number of the vacuum must be included on all packages and correspondences. Vacuums returned without prior authorization will remain property of the sender and Superabrasive Inc. will not be responsible for these.
DIAMOND TOOLS
Superabrasive warrants its diamond tools against defects in material and workmanship under normal and proper use for a period of 90 days from the date of delivery. Superabrasive makes this warranty only to the buyer who purchases the products directly from Superabrasive or its authorized distributor/dealer.
POWER TROWELS
Limited Warranty
Superabrasive, Inc. (“Superabrasive”) warrants that all Superabrasive Concrete Finishing Power Trowels are free from defects in material and workmanship under normal use and service for a period of two years from the date of sale to the original end-user purchaser, provided the conditions below are met. This warranty applies only to power trowels manufactured and sold by Superabrasive or its authorized distributors and dealers.
Warranty coverage is conditional upon compliance with the following:
- Product Registration – the product serial number must be registered with Superabrasive or its authorized distributor within thirty (30) days of purchase.
- Proper Operation – the equipment must have been operated under normal conditions and in accordance with the operating instructions provided in the Owner’s Manual.
- Proper Maintenance – the equipment must have been maintained according to the maintenance schedule and procedures outlined in the Owner’s Manual, using only approved parts and lubricants.
- Qualified Personnel – Operation and maintenance must have been performed by properly trained and qualified personnel.
- Claim Submission – All warranty claims must be submitted in writing using Superabrasive’s Warranty Claim Form and must include the product serial number, proof of purchase, a detailed description of the defect, and relevant photos or documentation.
Failure to meet any of these conditions may result in the denial of a warranty claim.
Warranty Coverage
At its discretion, Superabrasive will repair or replace any component found to be defective due to faulty material or workmanship within the warranty period. Repairs or replacements will be made at no cost for parts or reasonable labor as determined by Superabrasive.
Warranty coverage is limited strictly to the cost of repairing or replacing defective parts. Superabrasive is not responsible for:
- Transportation costs to or from an authorized repair facility
- Travel costs for service technicians
- Loss of time, rental fees, or consequential damages
- Repairs performed without prior written authorization
- Damage resulting from misuse, abuse, negligence, accidents, improper maintenance, or unauthorized modifications
Exclusions
This warranty does not cover:
- Normal wear and tear on consumable components such as belts, blades, fuel and oil filters, pans, fluids, hoses and lubricants.
- Damage caused by neglect, improper storage, or exposure to corrosive materials
- Components covered by separate OEM warranties (e.g., engines, clutches) — such components are covered solely by the respective manufacturer’s warranty
- Failures or damage resulting from improper or insufficient lubrication of the following components are not covered under this warranty: u-joint drive shafts, thrust collar assembly and spider assembly
- Damage due to the use of non-Superabrasive parts or accessories
Warranty Claim Procedure
Contact your authorized Superabrasive distributor or dealer to obtain a Warranty Claim Form.
Submit the completed claim form, proof of purchase, and supporting documentation to Superabrasive for review.
If approved, Superabrasive will issue a Return Authorization Number (RMA).
Returned equipment must be shipped freight prepaid to an authorized service center or the Superabrasive facility.
Upon inspection, Superabrasive will determine whether the claim qualifies under warranty and perform necessary repairs or replacements.
No equipment may be returned without prior written authorization.
Transferability
This warranty is extended only to the original end-user purchaser and is not transferable to subsequent owners.
Limitation of Liability
Under no circumstances shall Superabrasive, Inc. be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the equipment, including but not limited to loss of profits, downtime, or damage to property.
This warranty is the sole and exclusive warranty provided by Superabrasive, and it supersedes all other warranties, whether expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.
If you have any questions regarding warranty, contact Superabrasive at 800-987-8403.